FAQ - Frequently Asked Questions


Find quick answers to your questions below...
Order Status
• Can I ship to an APO/FPO address?
• How long are shipping transit times and who will be delivering it?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping and Returns
• Do CO2 or Compressed Air tanks come pre-filled?
• My order was damaged in transit, or arrived late.
• You're in Oregon, and so am I! Can I pick up my order?
International Shipping
• Can I place an international order?
• Do I have to pay customs, taxes or duties?
• How can I pay for my international order?
• How long will my international order take to reach me?
• How will my international order ship?
• Is it legal to import paintball or airsoft products into my country?
• Do you ship to my country?
• How much are shipping charges?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Can I ship to a different address than my billing address?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
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Contact Us


• How do I contact you?
Warranty & Support
• Does my product have a warranty?
• How long is my product's warranty?
• I received my product and it didn't work, right out of the box!
Wholesale/Dealers
• Can I sign up to be a dealer and buy wholesale?