Order Status

Has my order shipped?

Click the "My Account" link at the top right hand side of our website to check your order's status. If you have any questions that are unanswered, please contact us directly!



How do I track my order?

Click the "My Account" link at the top right hand side of our website to track your order.



When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. For a more specific estimate, please contact us directly to speak with a representative.



My order never arrived.

Click the "My Account" link at the top right hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your package's tracking numbers, check with the shipping company to confirm that your packages are en route, or were delivered. If your packages each show a status of "delivered", please contact us directly for assistance.



An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipping company to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us directly for assistance.



My product is missing parts.

Click the "My Account" link at the top right hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipping company to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us directly for assistance.



How long are shipping transit times and who will be delivering it?

Standard shipping transit times via Free Ground Shipping are 7 - 10 business days from the time of shipment. If you opt for a higher level of shipping service, your transit times will be reduced significantly and your order will arrive sooner, depending on the level of service you select.


No deliveries are made on Saturday or Sunday, nor do they count as business days. Any and all applicable holidays will also extend shipping transit times, so please take those into consideration when selecting a service level.


Depending on your location, service level requested and size/weight of product, we will carefully select the best carrier for your product. Most of our shipments arrive via UPS or USPS, but shipments may come via FedEx, USPS, DHL, UPS or a local courier.


Large shipments of paintballs will typically be shipped by a trucking company and is largely dependent on the service level and delivery location (call for a quote).



Can I ship to an APO/FPO/AE or military address?

Shipments to APO/FPO addresses are almost always shipped via USPS Military Mail and are subject to longer shipping transit times, due to the security imposed by the US Military. We are more than happy to ship to our armed forces and will take every step possible to decrease the transit times on our end (processing, packing, etc).


Depending on the location, transit times could be up to 20 business days, or even longer in some cases. Generally speaking, they are much faster, but we would like you to be prepared in the event of any delay. If you would like a more specific transit estimate, please call Hustle Paintball, Inc and we will calculate the transit time based on your location.


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