Omar Fonseca from Los Angeles, CA on 12/4/2013
Hey Ethan, man bro thanks a whole lot! That was awesome of you to do so. I really appreciate your e-mail and I definitely will continue to shop from you guys. Not only did I find your service top notch... but your products and prices are great. And this gesture just takes it to a new level, I've never had any other company do anything like this for me. So thanks Ethan, bro I truly am grateful for your awesome services.
Ray Bjorn Andreasen from Belgium on 12/4/2013
Thanks for the assistance, Your customer service is something they should learn here in Europe to be honest.
Looking forward to play with my new gear in the new year !
Anonymous on 12/3/2013
I know I'm a little late, but I'm going to say it anyways, thank you for always being there guys, y'all are amazing and probably the best paintball company to date. You are the most supportive, caring, and helpful people and you will go through anything to help out somebody, and I hope you guys had an amazing Thanksgiving and go shoot some people.
Steve Cockrum on 12/3/2013
I was super happy with the price on the tank, was going to buy from ansgear.com and had a fairly unfriendly experience with a live chat agent with them. Then check you guys out and found i saved 15$ off the fly will buy again.
Jordan Frazee on 11/27/2013
Shayne de Léséleuc from Georgia on 11/27/2013
I already left feedback through shopperapproved.com but figured I might as well send the email.
Hustle Paintball is in my honest opinion the best paintball store to buy from. They don't only have the best customer service around but also the best prices. They will also go above and beyond what is expected from a paintball store or any store for that matter. I highly urge everyone to deal with hustle, you wont regret it!
Shayne de Léséleuc
Anonymous on 11/25/2013
Thank you for offering assistance I am glad to say that I have never had such a good experience from an online retailer store such as Hustle Paintball. Keep up the good work, and thanks for everything!
Stephen Hudson on 11/19/2013
I'm new to paintball and had many questions about things. I contacted you guys through the live chat and three separate occasions I received excellent help and answers that went above and beyond what I needed and greatly furthered my knowledge of the sport. I did not know things I probably should have but the representatives were very patient and explained things to me. If I ever have a question about paintball I go right to Hustle Paintball
Josh Ohler from Gallatin, TN on 11/19/2013
Thank you very much Mr Ethan Hall. I appreciate it, and all the hours of entertainment your video channel provides! Keep on being cool.
Kelly Foss-Adamson from Oceanside, CA on 11/18/2013
Thank-you so much! It always warms my heart to have a company go above and beyond for the customer.
Daryn Sharp from Philo, IL on 11/15/2013
Thanks, I greatly appreciate the shipping upgrade! It'll probably be too cold to play next weekend but it'd be great to have new gear if I do.
BTW, I love your youtube videos. I frequent use them to influence purchase decisions. In fact, your dye elbow pad review sealed the deal on my purchase.
BlackSaruman on YouTube on 11/15/2013
Greetings from Puerto Rico!!! I always try to buy from you guys. You are the best !!!!! Excellent customer services, fast shipping and a extensive catalog of products. I would like to thank you for helping me growth in the game and finally be the player that I am.
Luis Peralta on 11/13/2013>/i>
Hey Ethan, thanks a lot. I heard you guys have great customer service so what why I made my order with you guys. Thanks a lot and you have a new customer for life.
Lorenzo Cassias on 11/11/2013
I came across you videos the other day on YouTube. I watched quite a few of them and found them to be extremely helpful. So I'd like to say thank you for posting them and providing a lot of useful information about different paintball topics.
Matt Cavanaugh from Blacksburg, VA on 11/8/2013
I wanted to thank you and all of your staff for the awesome customer service! I received my order yesterday (Thursday Nov. 7) just in time for my trip to the Fulda Gap scenario game this weekend. The website is great, the videos are very informative and humorous, but the customer service is lights out amazing. You will be getting all my paintball business from now on. Hopefully y'all can make some of the great paintball game on the east coast, like Castle Conquest and Fulda Gap. Once again thank you for the awesome customer service!
Alec Mileman on 11/8/2013
Ok thanks just a quick note I'm loving the YouTube videos.. Always been a fan you've given great advice and unbiased views as well you've sorted me from going from the invert mini to the etek to the etha and now to pump thanks very much I absolutely love you guys XD
Jeff Braden from Wesley Chapel, FL on 11/7/2013
Greetings Ethan/Hustle Paintball, Thank you very much for upgrading the shipping on my order! I just wanted to say that im a big fan of your tech/webishows on youtube. Keep them coming! I honestly can say watching your videos have brought me back to paintball again. So again thank you very very much for the shipping bump. have a great day! GO TEAM ANOMALY!!!
Anonymous on 11/7/2013
As always your customer service is absolutely unmatched. Keep this up I can easily buy the same products from badlands, actionvillage or ANS - but because you guys take the time to talk things out, and reply to YouTube questions so meticulously I choose you guys every time.
Shipitsyn Aleksandr from Russia on 11/5/2013
I got my parcel a few days ago, all the things in the parcel in place and undamaged. I would like to express my gratitude to you, thank you for helping me with my problem. Continue to make us happy by your videos. I'm sure what i'm using your services in the future.
Big thank everyone. Good luck and have a nice day!
Bennett on 10/31/2013
Ohh man i can't wait :). Just a bit of love mail.
You guys are the best i watch all the reloads. u do the best reviews and gameplay vids ever. You are also super nice people to deal with( much better than ****ty ansgear).
you also listen and answer little stupid random questions people ask you to do. i asked for something random drawn on my shipping box i got it and i still have the box. you also have a great inventory. But the people are super awesome and kind.
Mitchell on 10/30/2013
Fairly recently i discovered the Hustle Paintball YouTube channel, i subscribed and i am loving the videos you guys put out! Years ago i used to play paintball twice a week but when all my friends quit playing and i had nobody to go with i slowly stopped playing also. Recently your videos and your guys enthusiasm for the sport really got my hyped again for paintball! The way you guys seem to handle customer service is very refreshing. I think it was a recent Reload i saw Jason doing a voice mail to somebody and he said "we are out of the olive barrel swabs so we are sending two black ones" I thought "WOW this is a company i want to support" and from now on i will only shop at Hustle Paintball. I just thought i would let you guys know that i really appreciate what you guys are doing, and i wish you guys luck and continued success in the future. Thanks!
Michael Wheway from Clearwater, FL on 10/30/2013
Thank you for your fast response, I really appreciate it. It's not every day that I encounter good customer service, and based on just this limited interaction we've had so far, I would say that you provide superior customer service.
Thomas Leake from Belle, WV on 10/28/2013
I'll let you know right now you have a customer for life as long as I need paintball gear. My first time ordering from you all and my expectations have more than been met and exceeded. Thank you for the grease and shipping upgrade, I really appreciate any help offered at all. I'll be sure to let my friends know to order from you.
Henry Wong from San Francisco, CA on 10/27/2013 - We don't always get it right the first time, but we make it right in the end!
When I first started watching the videos, I was thinking to myself "Okay, a bunch of paintballers acting weird". Then I decided to order a CCM T2 that they mentioned was on sale. Pink and white. Emailed them and they said it was sold even though their website said it was in stock. Blah. A few weeks later, I see the Watermelon T2. Place my order along with a Booby tank and I get an email saying the T2 was sold but then again the website was not updated. Really guys?
So after some emails, I decide on the Hulk T2. Sent me pix and it looked good with the Booby tank. The day I was scheduled to get the Hulk, they emailed me and said the Watermelon was available again due to situations with the buyer of the gun. Asked if I wanted it and I said HELL YES Sent me the gun and told me to send the Hulk back. They sent me the Watermelon first before I sent the Hulk. So what's my point? Of all the years I've played and ordered things online, I have NEVER dealt with such great customer service. EVER They didn't have to shoot me an email and they definitely didn't have to send me the gun prior to receiving the Hulk back. By far the BEST ever. Even though I have shops closer in CA, I will do my online business with the guys at Hustle Paintball
Grant Lamb from Twin Lake, MI on 10/24/2013
I don't know if you guys read these but I wanted to say that you're my new favorite paintball website. It sucked that you didn't have the sweatshirt I wanted but I don't think any other place would have called me and told me. Let alone give me 2 shirts for the price of the hoodie! Also I love the videos you guys post. Especially the reloads. Keep it up guys!
Gabriel Cavalle from Escondido, California on 10/22/2013 via snail mail
Dear Hustle Paintball Staff:
This letter is to say thank you for the wonderfully helpful customer service you have. Whenever I buy a paintball item, it is always from your guys' store. Even though I live out here in California, I know what great people I am dealing with through YouTube. You always keep your content up to date and upload on a regular basis. I commend you with all your efforts to stay in touch with customers and have them leave happy.
Thank you all out there in the warehouse for all your hard work in putting videos up on youtube and for your great customer service online. I hope to possibly play with you guys some day. Keep up the great work!
Chris from Canada on 10/16/2013
Hey hustle guys, I just wanted to let you guys know that I really appreciate all you do for us paintballers. For me being 13 all the little tips and gear reviews really help me a lot,and telling us what gear you guys use and why you use it really helps. I look forward to the reloads every week, and I soon hope to get into pump play. Thanks again
David Spear from Gainesville, FL on 10/16/2013
I'm new to paintball and placed the order below for my first marker. When I took the new gear out to my field I experienced a significant leak and was extremely disappointed. I spoke with one of your representatives who referred me to GOG directly and, unfortunately, did not get a reasonable resolution from them. When I called back to Hustle, I was connected with Ben who identified the issue, developed a plan of action, and immediately put it in place. His quick action will have me back on the field way sooner than I expected.
The professionalism and courtesy he demonstrated gives me great confidence in your organization and I will certainly be coming to Hustle for all future paintball related purchases.
Thanks for assembling a great team!
Below this line, we didn't keep track of the dates, but they came in so frequently, that we decided to start putting the dates on
Alex Jorge from NY, NY
I want to thank you so much for everything you have done to help me get the thing I ordered in time for this weekend. I really appreciate it. I want to once again thank you for all you have doe to assist me with this order. I will definitely be making my future paintball purchases with you guys! There's something to be said for good customer service! Thanks dude and have a great day.
Patrick A Hillman
i just wanted to let you guys know i will be ordering all of my new gear as i get back into the sport of paintball from you guys! the cause of this is because of the reloaded videos which are FANTASTIC, love seeing behind the scenes videos and seeing what goes on at places like this and not many people do it. so thank you! for the videos and i will be seeing you in a couple of months when i get home from my deployment and pick the sport back up!
Mark Hamilton from Blacklick, OH
On a side note--I'd like to personally thank Hustle for their years (and countless hours) dedicated to producing high-quality product reviews, viewable on HustlePaintball.com or YouTube. These in-depth reviews have made a substantial difference in my purchasing decisions over the last 12 months and, as a consumer who seeks to make wise investments with financial resources, I can't thank your team enough for their dedication to detail, lack of sales pitches, and discerning reviews.
Adamo Berto from Canada
I just wanted to say THAT I LOVE YOUR RELOADS AND YOU GUYS AS WELL I live in Canada and if I come to Colorado, I will be sure to stop by your store.
Jeff Horner from Wrightstown, NJ
Hey Ethan thanks so much. You guys are by far the best paintball site. Thanks for the heads up and keep the great work up!
Joshua Sholes from Oceanside, CA
And now for a little opinion time. This email chain is the reason why I've decided to make your company my sole provider of paintball products. You're upfront, honest, and it reflects on your staff. You guys legitimately support of the sport, both in physical presence and online media. Keep up the good work. And if you're ever in southern California, stop by the Camp Pendleton Paintball Park and we'll trade paint, or at least until I PCS in March. :-D
Kathy from New Paltz, NY
Thank you for the best customer service i have had from paintball websites.
Matthew Bishop from Baltic, CT
Just letting you guys know you are the best I'm customer service. I called your company before I placed my order with a question and your staff was extremely informative. I am a milsim player who served in the military and I appreciate the honest answers your staff gives me about things they do or do not know. I have ordered about 98% of paintball products that from your company and the 2% that I have not ordered from your company have been garbage. You guys are by far the best with tons of videos on your products. Keep up the good work guys.
Josh Reed from Rome, NY
DONT CHANGE A THING Your youtube videos are great and helpful, customer service rocks, and its a very easy website to manage You guys are the best. -Josh R.
Jackson Kemper from Leesburg, VA
Hi. My name is Jackson. I am 14 years old and I live in northern Virginia. I have been watching your videos for a while and finally decided to place my first order. The whole process was made so much easier with your awesome videos. They are entertaining and informative at the same time. Unfortunately some of the stuff I ordered you guys don't have in stock but you called me and you guys helped me out. I have never experienced such great customer service. I just wanted to let you guys know that I appreciate what you do and that your awesome.
Steve Tom from Huntington Beach, CA
This isn't really a question about my order but I wanted to comment on the excellent customer service I've received. Last week I spoke to someone regarding some items on back order and he was extremely helpful suggesting replacement items to match what I had originally picked. Unfortunately I do not remember who I spoke with. I called today to double check the status of my missing item and spoke with Russell and he was extremely helpful as well. Thanks again for the great customer service and I will be referring everyone to Hustle Paintball for online purchases in the future.
Troy Nelson from Palmyra, MO
I appreciate ALL the professionalism regarding the status of my order/all the insights. Thank you personally and I would like to give HUMONGOUS PRAISE to Jeff who helped me the other day and to thank Russel who helped my mother with the order this morning. Hustle Paintball is AWESOME!!!
Matthew Peabody from CO Springs, CO
Hello this email is about any order but just wanted to say how completely awesome you guys are. I'm Deployed at the moment and have made a purchase. You helped out great even though I didn't have a phone. You have amazing customer service and I can always enjoy browsing the website off here. I always end up buying something. But i just wanted to drop the email for you guys, keep up the amazing work. I can't wait to get back out on the field. You all have a great day.
John McKenzie from Nova Scotia, Canada
Every customer service book and training course can be summarized by what you do. Congratulations, you just unemployed hundreds of customer service consultants! Jerk! :-) If I have to resort to ordering from outside the country there is no question I definitely go to Hustle Paintball first. Also, any American friends I met online who play I will send them your way for sure.